Why OWL Leasing?
We have a unique, exclusive relationship with the manufacturer of the equipment and will always have rentals on hand. Complete packages with everything you need and no hidden costs. Our personal care, support and help with insurance paperwork submission is a part of our commitment to you. We make the process as painless as possible. Plus we offer one week minimum on rental of equipment, no need to lock into two weeks. Please note: The first day of rental starts on date of surgery not date of delivery.
What will I be able to do while face down?
Please consult your surgeon with any concerns you may have prior to being face down.
- Will you be allowed to read?
- Will you be allowed to shower?
- How long will you be allowed to be face up in a 24 hour period?
- Are you allowed to travel?
Who manufactures the equipment?
Through our exclusive relationship with Oakworks, Inc., we are able to provide you high quality, high value equipment. Oakworks, Inc. manufactures all the equipment in its Shrewsbury, Pennsylvania factory. The company has been owner operated since 1978, more info can be found at www.oakworks.com.
What equipment do I need?
OWL Leasing offers the widest selection of state of the art equipment. The success of your surgery depends on you being comfortable and supported correctly so you can maintain the correct position long enough each day. Since we are the only company that has access to Oakworks’ latest designs, you are assured of having the most comfortable, supportive equipment.
Do I have to assemble the product?
The equipment arrives to you 90% pre-assembled. There will be no need for any tools to complete the set up of the equipment. You can view informational videos on our website.
What do I do if I need help adjusting the equipment?
Your equipment comes with a high quality DVD explaining all the details you need to know to use the equipment. You can also view informational videos on our website. It provides both an explanation and demonstration on how to set up all of the units. If you still have questions, our Personal Care Consultants are available Monday through Friday from 8:00 am to 5:00 pm EST at 800-916-4592 to assist you.
How Do I Reserve Equipment?
Will Medicare or commercial insurance cover the rental charges?
Medicare does not cover the rental costs of these products. Each situation is unique with commercial insurances. Please consult your carrier for specific information regarding coverage. With commercial insurance, we will submit your claim for you, along with a letter of medical necessity from your surgeon. OWL Leasing is an out-of-network non-participating provider.
Do I have to send the claims to my insurance or will OWL Leasing?
OWL Leasing will submit your paid invoices, along with a letter of medical necessity to your commercial insurance. Since OWL Leasing is an out of network non-participating provider, your carrier will then respond to you. We recommend you contact your insurance for specific information regarding coverage.
Is pre-authorization or pre-certification required for these services?
Each insurance provider has its own policies and procedures. We highly recommend you contact your provider, before the services, to be fully informed on what’s required by your plan.
When does the rental start date begin?
Your rental date begins on the date of surgery, but your equipment will arrive at least 2 days prior to your date of surgery, when possible, to allow time for set up and to get acclimated to the equipment. If the order is cancelled, after the units have shipped a cancellation fee of $25 (plus the current fuel surcharge) will be charged on all packages.
What does it cost to ship the equipment?
Ground shipping fees, for UPS Ground/FedEx Home shipments with normal weekday delivery are built into the first week’s rental fee. This includes shipping to you and shipping back to us. Fuel surcharges may apply. Expedited shipping options are available at an additional cost to the patient.
How will OWL Leasing know if I am ready to return the equipment or need it longer?
If you haven’t called to alert us that you are finished with the equipment, a Personal Care Consultant will contact you two weeks after your date of surgery to check on your status. If after surgery it is determined that Face Down Recovery is not required, you have until the day after surgery to contact the Personal Care Consultant to be eligible for a cancellation of the order, any calls made after the day after surgery will result in the one week minimum rental.
How does the equipment get returned to OWL Leasing when I am finished?
When you call to end your rental, the Personal Care Consultant will guide you through the process of calling UPS toll free to make those arrangements. You will have two (2) business days to have the equipment picked up by UPS after contacting OWL Leasing to end your rental. If it is more convenient for you, the packages can be dropped off at any UPS location within those two business days.
Where can I get more information about Face Down Recovery?
You can look at our on-line presentation entitled Why Face Down.